CUSTOMER CARE
Our team would be happy to assist you with any further questions
Have any questions or concerns?
We’re always ready to help!
Contact us:
WhatsApp +971558024978
or send us an email to:
Questions & Answers
What kind Of quality your Items?
We take pride in offering products of the highest quality, each delivered in its original packaging with all included accessories. Please note that we are not affiliated with any brands.
What is your exchange policy?
Exchanges for different items or sizes are available within the first 3 days after your purchase. Please contact our team via WhatsApp for assistance. Kindly note that a delivery fee of 25 AED applies for exchanges.
To be eligible for an exchange, the item must be returned in the same packaging as received.
How I can check the quality of the shoes ?
You can always request real photos or videos of the products before making a purchase. We assure you that we provide premium quality items that are among the best on the market.
How many days it will take for delivery in UAE ?
Delivery within the UAE typically takes 1 to 2 business days.
When you are receiving New Collection?
Our collections are updated daily, so don’t miss out—check back often for the latest styles.
What to type for Zip code line?
0000
Do you have Offline Shop ?
We operate exclusively as an online Store and do not have a physical Shop.
What Are The Payment Options?
We offer multiple payment options, including Apple Pay, USDT, credit cards, COD (only UAE) and bank transfers for your convenience.
Why I can't open the parcel before accepting it?
To prevent fraud and ensure smooth delivery. Courier companies are not responsible for product checks—they handle deliveries for many customers. Allowing open-box checks could slow down operations. If there's an issue, you can request an exchange the next day.
Payment Error?
If you're experiencing a payment error, please double-check your payment details or try a different method. For assistance, contact us via WhatsApp.
Do you offer refunds?
We offer refunds for items that are out of stock and have not yet been delivered. Refunds may take 5-7 business days to process. Once the parcel is received, we only provide exchanges for another item or size.
Do you Ship to Gulf Countries ?
We deliver to all Gulf countries within 5 days with payment in advance. Free delivery applies to customers in all Gulf countries.
Do You Ship Worldwide ?
We ship worldwide with full prepayment within 7-10 days.
Please note that customs taxes may apply depending on your country's regulations.
If you have any requirements or inquiries, feel free to contact us via WhatsApp.