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  • What kind of quality are your items?
    Our products are carefully selected for their premium quality. Each item comes in its original packaging and includes all accompanying accessories. Please note that we are not affiliated with any brands.
  • What is your exchange policy in the UAE?
    You can request an exchange for a different item or size within 3 days of receiving your order. Simply reach out to our team on WhatsApp, and we’ll be happy to assist you. Please ensure the item is returned in its original packaging and unused condition. All exchanges are completely free of charge.
  • How can I check the quality of the shoes?
    You’re welcome to request real photos or videos of the products before placing your order. We’re confident in the premium quality of our items and take pride in offering some of the best selections on the market.
  • How many days does delivery take within the UAE?
    Delivery within the UAE typically takes 1 to 2 days.
  • When will the new collection be available?
    Our collections are updated daily, so don’t miss out—check back often for the latest styles!
  • What should I type in the Zip code field?
    You can enter your area’s postal code or, if unsure, you may use 0000 as a placeholder.
  • ​ Do you have a physical (offline) store?
    We operate exclusively as an online store and do not have a physical shop.
  • Why can’t I open the parcel before accepting it?
    To prevent fraud and ensure smooth delivery. Courier companies are not responsible for product checks—they handle deliveries for many customers. Allowing open-box checks could slow down operations. If there's an issue, you can request an exchange the next day.​
  • Do you offer any discounts?
    We always try to keep our prices fair for everyone, so they’re already set at the best possible rate.
  • What are the payment options?
    We offer multiple payment methods, including Apple Pay and credit cards (please use the Ziina option at checkout). For USDT payments, kindly contact us via WhatsApp. Cash on Delivery (COD) is available only within the UAE.
  • ​ Are my payments secure?
    Your payment details are safe with us. We use secure encryption and trusted payment gateways to protect your information.
  • Payment Error?
    If you're experiencing a payment error, please double-check your payment details or try a different method. For assistance, contact us via WhatsApp.
  • ​ Do you offer Refunds?
    Yes, we offer refunds for items that are out of stock and have not yet been delivered. Once the parcel is received, we only provide exchanges for different items or sizes within the UAE. Please note that orders shipped worldwide are non-exchangeable and non-refundable. If a refund is applicable, the process may take up to 7 business days to be completed by your bank.
  • ​ Do you Ship to Gulf Countries ?
    Yes, we deliver to all Gulf countries within 3-5 days. Payment is required in advance, and delivery fees will be calculated and applied at the end.​ Please use the Ziina option at checkout to pay via Apple Pay or credit card.
  • Do you ship Worldwide?
    Yes, we ship worldwide with full prepayment. Delivery typically takes 7-10 days. Please note that customs taxes may apply depending on your country’s regulations upon receipt of the parcel. We are not responsible for these charges and do not collect any additional fees.​ Please use the Ziina option at checkout to pay via Apple Pay or credit card. If you have any special requirements or questions, feel free to contact us via WhatsApp. ​​
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