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Frequently asked questions
Yes, we deliver across all areas in Oman 🇴🇲
Delivery within Muscat takes 4–5 business days.
Salalah delivery may take longer due to the distance — around 6–7 business days.
Available payment options:
• Bank Muscat transfer
•Cash payment in Omani Riyals (OMR)
•Apple Pay via secure payment link
We sell only top-quality products made from genuine leather and suede, and premium cotton fabrics with perfect stitching. ✨
Each pair of shoes and every bag comes with its original packaging and accessories.
Every item is carefully selected to look and feel close to the original, so you can shop with confidence knowing you’re getting some of the best quality available on the market.
You can also check our real videos and photos on our Instagram page — what you see on our website is exactly what you will receive. 🤍
If your item doesn’t fit or there is any issue, you can request an exchange within 3 days after receiving your order.
Simply contact us on WhatsApp, and we will arrange a free exchange for you. ✨
Items must be unused and returned in the same original packaging and condition as received.
No, parcels cannot be opened during delivery. Our delivery partners are responsible only for safely transporting your order from point A to point B, with the amount shown on the receipt.
They do not open, inspect, or try on items. Due to the high number of scam situations in the UAE, opening parcels during delivery is unfortunately not possible.
To help you shop with confidence, we share real photos and videos of our products on Instagram @amirashop.net_store and on our website.
Please browse before ordering — what you see is exactly what you will receive.
If an item doesn’t fit or isn’t right, simply contact us on WhatsApp, and we will arrange a free exchange for you. 🤍
We have faced repeated situations where:
• Items were taken without completing payment
• Delivery fees were refused at the doorstep
• Items were swapped or attempts were made to steal them
• Drivers faced serious problems, including police issues and disrespectful behavior
• Our time, effort, products, and business were not respected
Because of these situations, parcels cannot be opened during delivery. Thank you for your understanding and cooperation. 🤍
To avoid issues with last-minute cancellations and scam situations, we require a small prepayment before processing orders. This helps prevent:
• Customers confirming orders and then disappearing
• Last-minute cancellations when the courier is already on the way
• Refusals to pay delivery fees at the doorstep
• Attempts to swap, damage, or steal items
• Fake orders and non-serious inquiries that waste the time and effort of our shop and delivery team
• Situations where couriers face problems during delivery due to scam-related incidents
We truly respect every customer and work hard to provide the best service and quality, so we kindly ask customers to respect our business and delivery partners as well.
Payments are made safely through a secure payment link, with easy options such as Apple Pay, credit/debit card, or bank transfer.
We share real photos and videos of all our products on our website and Instagram @amirashop.net_store. so you can clearly see the quality before ordering. ✨
We carefully select each item with attention to materials, stitching, details, and overall finish to ensure the best possible quality and customer satisfaction.
If anything isn’t right — whether it’s the size, fit, or model — simply contact us on WhatsApp, and we will gladly arrange a free exchange or assist you with a suitable solution. 🤍
Our prices already reflect the best possible value for this level of quality. ✨
• Cash on Delivery (COD): Pay cash directly to the delivery company. Available in UAE and Oman only.
• Apple Pay / Credit Card: Request a secure payment link via WhatsApp.
• Bank Transfer (UAE & Oman): Local bank transfer is also accepted for customers in the UAE and Oman.
Delivery usually takes 1–2 days.
Once your order is handed over to the delivery company, they will contact you to confirm your location via Google Maps.
Please make sure to respond to them to ensure a smooth and timely delivery, and kindly respect the time and effort of our small business and delivery team.
We ship worldwide with full prepayment only, due to currency differences and international shipping distance.
Estimated delivery time: 7–10 business days.
Important Notes:
• Customs fees or taxes may apply depending on your country.
• These charges are determined by your local authorities and are not included in our prices.
• We do not collect or charge any additional fees.
All international orders are non-cancelable and non-refundable once payment is completed, due to international shipping costs and customs regulations.
Please make sure to double-check sizes before ordering. For a more comfortable fit, we recommend choosing one size larger.
As per international shipping regulations, ID verification may be required by the delivery company. Your information is kept secure and confidential.
For any assistance or to receive your secure payment link, please contact us on WhatsApp.
We are an online-only store and do not have a physical shop.
All purchases can be made through our website or via WhatsApp support. ✨
Please note that we operate as an online shopping store only, not a trial or checking store. According to our rules and regulations, items are delivered directly to your home and cannot be opened or tried during delivery.
We kindly ask customers to review all product photos, videos, sizing information, and store policies before placing an order.
Our collections are updated daily, so there’s always something new to explore!
With over 1,500 items available, you’re sure to find something you love.
For international orders, please enter your area’s postal/ZIP code.
For orders within the UAE, you can simply type 0000.
Yes, we ship to all GCC countries within 5–6 business days.
Full prepayment is required due to currency differences and international shipping distance.
Delivery fee: 50 AED
To proceed, please contact us on WhatsApp for a secure payment link and assistance with your order.
Note: As per international shipping regulations, ID documents may be required by the delivery company. Your information will be kept secure and confidential.
If your item doesn’t fit or there is any issue with your order, we always offer a free exchange first whenever possible.
If you receive an item with a confirmed issue, such as an incorrect or damaged product, you may also request a refund within 3 days of receiving your order. After this period, we are unfortunately unable to know how the item was stored, used, or handled.
Please note:
• All cases are carefully reviewed and investigated before any refund is approved
• Items must be unused and returned in their original condition and packaging
•Delivery fees are non-refundable once the order has been delivered
• Refunds are not accepted for change of mind after successful delivery, as the order process from our side was completed correctly
• Refunds may be refused in cases of used, damaged, dirty items, scam attempts, suspicious activity, or policy abuse
We always do our best to provide a fair solution and ensure customer satisfaction, and we kindly ask customers to also respect the time, work, and effort of our team and delivery partners. 🤍
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